|
Do you own a brick and mortar business that needs more loyal and repeat customers? Do you need more
word of mouth advertising? Provide your customers incentives to shop more often, make bigger purchases, and refer their friends to your store with Retail Bucks.
Word of mouth is the best advertising your business can get. Let Retail Bucks help you get MORE positive word of mouth advertising.
Get a free & instant 30 day trial for Retail Bucks customer rewards for your business. No credit card
or checking account. It is really free to try. Use the simple form at the bottom for instant access.
|
As a business owner all you need to do is ask your customers to join a free program that will provide them with cash rewards
called Retail Bucks for shopping and referring friends.
The concept is simple. When your customers make a purchase, you just enter the amount of their purchase
into the RetailBucks.com website.
Automatically RetailBucks.com calculates the amount of Retail Bucks earned by your customer, and also if they were
referred by a friend, how much the friend has earned in Retail Bucks. You don't need to keep track, Retail Bucks does it for you.
You set the percentage of sales you want to allow to go towards Retail Bucks. We suggest you start with 5% for the customer's purchases
and 5% for their friends that referred them.
You also set the minimum amount that the customer must have earned with Retail Bucks before they can spend them in your store. By default
it is set at $20.00 but you can change it at anytime to any amount.
Here is a list of Frequently Asked Questions also referred to as FAQ.
Question: How do I add a purchase from my customer onto RetailBucks.com?
Answer: Log into RetailBucks.com and click on "Add purchase from your customers" then look
for your customer and click on the picture of the cash register to the right that says "Enter New Purchase." After that add the amount of the sale and click "Add Sale Amount."
Question: How do I redeem Retail Bucks for my customers?
Answer: Log into RetailBucks.com and click on "Redeem Retail Bucks" then look
for your customer and click on the picture of the cash register to the right that says "Redeem Retail Bucks." After that add the amount of the sale the customer purchased with Retail Bucks and click "Add Sale Amount."
Question: Do I have to enter one purchase at a time onto RetailBucks.com?
Answer: While entering one at a time is the easiest to do, if you do not want to enter the customer's purchase each time they make a sale, you can simply write down their email address and the
amount of purchase, and then daily, weekly, or as often as you like, you can type them into a text file and import them all at the same time.
Question: If I decide not to add one purchase at a time from my customers but instead do an upload of many purchases at a time, how do I do that?
Answer:
Log into RetailBucks.com and click on "Optional Advanced CSV or Text Upload." You will then see a button to upload a text file that you have typed the email address and purchase amount into. Further instructions are provided on the upload page.
Question: What if I don't have a computer or internet at my store?
Answer: You can write down your customer's
email address and amount of purchase and enter it later at home on your computer, either one at a time or in a batch upload. You can also keep
a print out of customer's balance of Retail Bucks by your check out register to verify if a customer wants to redeem their Retail Bucks.
If so you would write down their email address and the amount they redeemed and enter it later at home on your computer.
Question: What if my customer does not have a computer or internet?
Answer: Your customer can simply ask you for the balance of their Retail Bucks.
Question: What happens if I accidently add the wrong amount of a purchase from my customer?
Answer: Log into RetailBucks.com and click on "Add purchase from your customers" then look
for your customer and click on the picture of the cash register to the right that says "Enter New Purchase." After that add the amount of the sale you need to deduct and click "Deduct Sale Amount."
Question: What happens if I accidently add the wrong amount of Retail Bucks I redeemed for my customer?
Answer: Log into RetailBucks.com and click on "Redeem Retail Bucks" then look
for your customer and click on the picture of the cash register to the right that says "Redeem Retail Bucks." After that add the amount of the sale you need to deduct and click "Deduct Sale Amount."
Question: How do I add a customer to Retail Bucks?
Answer: Log into RetailBucks.com and click on "Add a new customer to your store" then enter
your customer's email, name, requested password, and zip code, then click the "Add New Customer" button. You should write down the email address and password for your customer to take home with them.
Question: Can a customer add themselves to Retail Bucks?
Answer: Yes they can. They can simply go to RetailBucks.com and click on "Customer Register" at the top right of the website.
Question: How do my customers refer their friends to my store?
Answer: When your customer logs into RetailBucks.com they click on "Refer friends to a retail store" then click
on your store name, then submit their friend's information. The friend will receive an email from the name of the person referring them with
a description of your store that you have provided. The friend can then choose to follow the link in the email to RetailBucks.com and create their
own account.
Question: Am I responsible for redeeming Retail Bucks from other stores?
Answer: No, you do not redeem Retail Bucks for other businesses. Naturally customers can only redeem their Retail Bucks at the store for which they earned them.
Retail Bucks earned at your store can only be redeemed at your store.
Question: If I own more than one store do I need more than one Retail Bucks account?
Answer: That depends on what you want to do with
redeeming your customer's Retail Bucks. If you want customers to earn Retail Bucks at any of your stores, and then spend their Retail Bucks at any of your
stores, then you only want one account. However, if you only want them to spend Retail Bucks at the store they earned them, then you would need a different account for each store.
Question: Do I have to calculate how much customers have earned in Retail Bucks?
Answer: No. All you do is enter the amount of their purchase
onto the RetailBucks.com website. Our program will automatically calculate how much they have earned in Retail Bucks and in addition, will calculate how much the person that referred them to your
store has earned in Retail Bucks. When you redeem their Retail Bucks it will automatically deduct it from their balance.
Question: How much does it cost me to give Retail Bucks to my customers?
Answer: You are in complete control of what your costs will be.
Retail Bucks are calculated by a percentage of purchases your customer makes. For example, if you allow 5% of your customer's purchases to go back
to them in Retail Bucks, this means after they spend $500.00 in your store they will have earned $25.00 in Retail Bucks. They can only
spend that $25.00 worth of Retail Bucks in your store for your goods or services. They do not get cash back. If your goods and services
cost you 50% of what you sell them for, that means when they spend the $25.00 it actually costs you $12.50 for the goods or services they took.
Question: Can I control how much in Retail Bucks my customers must first earn before they can redeem them?
Answer: Yes.
Log into RetailBucks.com and click on "Edit and view store owner options" look for the box that says "Minimum Amount to Redeem Retail Bucks"
then enter the amount you wish, and finally click on "Update Your Store Information" at the bottom.
Question: Do I have to allow customers to earn Retail Bucks by referring other customers?
Answer: Sort of. All
customers have the option of referring friends, but it is up to you what they earn from their friend's purchases. You could choose
0% but that would be confusing to your customers. I recommend you at least allow 1%. (You could even make it less than 1%).
Question: If no one refers a customer does anyone get paid Retail Bucks for referring them?
Answer: No. If someone goes to RetailBucks.com and clicks on "Customer Register" at the top right of the website without
previously being referred by someone else no one will be credited Retail Bucks for referring them. Also, if you register a
customer yourself, and no one has previously referred them, no one will be credited Retail Bucks for referring them.
Question: If someone is already a Retail Bucks member and then adds my store but no one refers them to my store, does anyone get paid Retail Bucks for referring them?
Answer: No. If someone
is already a Retail Bucks customer for another store, even if they were referred by someone to that other store,
and then they choose your store from the internal list of Retail Bucks store participants,
no one will be credited Retail Bucks for referring them.
Question: How long is my free trial?
Answer: Your free trial lasts 30 days.
Question: What happens to my account after my free trial expires?
Answer: After 30 days your account will be converted back to
a regular customer's account but all settings for your store account will be saved for another 30 days. After the final 30 days, (total of 60 days
from the beginning of your free trial), your store settings will be purged and you will have only a customer's account.
Question: Is this really a free trial or is it free and then you will charge me automatically after 30 days?
Answer:
Yes it really is free. We are not asking for a credit card, checking account, or any information that would let us charge you in any way.
Question: If I take the free trial and then decide not to purchase, do I have to contact someone to cancel?
Answer: No, simply let the trial run out.
If you do not want your store to show on the available stores accepting Retail Bucks simply delete the information for you store under "Edit and view store owner options."
Question: If I decide to purchase after my free trial do you see my credit card number?
Answer: No. We use Alertpay.com which is
a 3rd party processor. You can pay with your credit card, or you can transfer funds from a checking account. The payment goes
directly to AlertPay.com and then AlertPay.com pays us. We do not have any ownership or control over Alertpay.com and they are processors
for many thousands of companies around the world.
Question: If I decide to purchase after my free trial what currencies do you accept?
Answer: We use Alertpay.com which is
a 3rd party processor and they accept any currency worldwide.
Question: How do I know how many days of my free trial are left?
Answer: Log into RetailBucks.com and you will see a red notice that tells you how many days are left which is also a link to allow you to purchase at anytime.
Question: If I decide to purchase after my free trial how much will it cost?
Answer:
You may choose to pay either $19.97 per month, or get 2 months free by paying $199.70 per year. You may cancel at any time.
Question: How do I get my password and log in information when I start my free trial?
Answer: You may choose your password and email address when you register. These are what you will use to log in at RetailBucks.com
Question: What currencies can be accepted from my customers on Retail Bucks?
Answer: We allow all currencies world wide. To choose which currency you want to use for your store,
log into RetailBucks.com and click on "Edit and view store owner options" look for the box that says "What currency do you want your store to display" and choose your currency.
Question: What countries can store owners participate with Retail Bucks?
Answer: All countries worldwide may participate with Retail Bucks.
Question: Does Retail Bucks send customers to my store?
Answer: The main idea of Retail Bucks is
for you to get all your current customers involved so they will become more loyal and more frequent shoppers for your store.
You would gain new customers because of your current customers referring their friends to your store to earn Retail Bucks.
It is possible also that you may gain new customers by being listed on our internal list of Retail Bucks store participants.
Question: Can customers find my store via Retail Bucks?
Answer: All customers registered for all stores
world wide inside Retail Bucks can find your store on our internal list of Retail Bucks store participants. They may then
choose to add your store to their list to shop from or refer friends to.
Question: Does it do me any good to have customers that are not close to me geographically to see my store on the internal list of Retail Bucks store participants?
Answer:
It might. Perhaps they are planning on visiting your area and are looking for all stores in your town that accept Retail Bucks. Or perhaps they have a friend in your
town and they want to refer them to your store. Or perhaps you do mail order and will allow them to use Retail Bucks that way.
Question: How do I include a google map to my store?
Answer: This is done for you automatically after you have submitted the address for your store.
To submit the address and other information for your store log into RetailBucks.com and click on "Edit and view store owner options."
Question: How do I add my store information to Retail Bucks?
Answer: To submit the address and other information for your store log into RetailBucks.com and click on "Edit and view store owner options."
Question: Can I add a link to my website on Retail Bucks?
Answer: Yes.
To submit your website URL and other information for your store log into RetailBucks.com and click on "Edit and view store owner options."
Question: How often can I change the information about my store, minimum amounts for redeeming Retail Bucks, currency and percentages allowed?
Answer:
You may change it as often as you like. If you change the percentage it will only effect future sales, not previous sales.
Question: How do I see which customers have been referred to my store?
Answer: Log into RetailBucks.com and click on "See unconfirmed referrals to your store"
for those that have been referred but have not yet created their own Retail Bucks user accounts, or click on "Add purchase from your customers" to see all your confirmed customers.
Question: Can I add my customers to my email autoresponder such as Aweber or Constant Contact?
Answer: Yes. Log into RetailBucks.com and click on "Export customer/referrals list" which will give you content that is the proper format to import to your auto responder.
Question: How do I see the contact information for my customers?
Answer: Log into RetailBucks.com and click on "Add purchase from your customers",
search for your customer, click on the picture of the cash register to the right that says "Enter New Purchase" and you will see your customer's contact information.
Question: How do I see how much my customer is owed in Retail Bucks?
Answer: Log into RetailBucks.com and click on "Redeem Retail Bucks",
search for your customer, and you will see your customer's total Retail Bucks owed.
Question: How do I verify the customer that wants to redeem Retail Bucks is in fact the same customer?
Answer: You should check
their ID to see if it matches their name on Retail Bucks. You could also ask if they know their password and verify it that way. If they
have uploaded a picture to their account you can verify it visually.
Question: Is there an easy way to search for my customers if I get too many to scroll through?
Answer: Yes when you log into RetailBucks.com
and go to either "Add purchase from your customers" or "Redeem Retail Bucks" at the top you will see many options to sort and search your customers.
Question: What if a customer is already a member of Retail Bucks, can they still become my customer for Retail Bucks?
Answer:
Yes they may. All they must do is click on "Find a new store to earn Retail Bucks with" look for your store and add it to their approved list.
Question: What if my customer forgets their password?
Answer: Log into RetailBucks.com and click on "Add purchase from your customers",
search for your customer, and then click on "Retrieve Password." Unless the customer has set their options to not allow the store owner to
see their password, you will be able to view and give them their password.
Question: What type of businesses can use Retail Bucks?
Answer: This is for any business that wants to increase
their customer loyalty, frequency of purchase, and word of mouth referrals to their store. Good examples are restaurants,
retail shops, carpet cleaners, automotive repair, auto sales, salons, boutiques, and so many more.
Question: Is there literature I can give out to my customers?
Answer: Yes we have half page flyers, either black and white or color.
Click here to print black & white flyer or click here to
print color flyer.
Question: Can I access my Retail Bucks account with my iPhone, Blackberry, etc?
Answer: We will soon have a lighter version of Retail Bucks so that
you can more easily access it on your portable device.
Question: Do my customers get a membership card or key tag?
Answer: You can order membership cards or key tags to give your customers
however all that is needed from your customer is their email address to credit their Retail Bucks.
Question: How can I advertise that I am using Retail Bucks?
Answer: You could give out the flyers we gave you to
print to each of your customers. It would be a good idea to let them know you are giving it to them and ask them to also tell
their friends.
Question: I have a home based business, can I still use Retail Bucks?
Answer: Yes you may if you can benefit from
customer's word of mouth advertising and if you are in a position to offer a percentage of your sales for Retail Bucks.
Question: When a customer chooses a store to add to their Retail Bucks account, how do they find my store?
Answer:
All they must do is log into RetailBucks.com and click on "Find a new store to earn Retail Bucks with" look for your store and add it to their approved list.
|
